no service, cant reactivate my device on the network

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Groupie

no service, cant reactivate my device on the network

 
3 REPLIES 3
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Agent

Hello, @mwilliams76. Thank you for stopping by. Please send us a private message to further assist you. We'll be waiting for your message. Remember, we're here to help. -Kira_M. 

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Accomplice

Go to boost mobile website
Log in.
Go to device
And swap device
You can activate it online
Online is free, most boost stores will charge activations fee. I don't remember if stores charge a 15 or 25 fee.
You can activate as well by calling 611 and selecting activate
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Accomplice

In settings under phone
Depending on which phone
YouI'll see update prl aand update profile

First turn phone off and leave off 3 minutes. Turn on. Then go to settings>, phone> and if phone has sim cards, it'll be under sim card status
Otherwise, it'll be under about phone

If that step doesn't work. Next step is checking under connections
YouI'll see a setting that shows network operator. That should read boost
And there will be at least 3 options.. make sure it shows a boost operator

Make sure in phone settings under sim cards or about phone it says in service