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switched to $60 unlimited and my hotspot stopped working as well. Currently waiting a million years in the chat to get it resolved.
Had to argue with them yesterday about removing my $5 auto discount each month for being in autopay. Tried to tell me that was only for Virgin customers and now I don't get it anymore... (Virgin switched over MONTHS AGO, and I had been getting it all this time).. they only tried to remove it because I switched plans to unlimited. I told them it was unfair because it's not my fauly Virgin turned to Boost. Why in the world would I have to lose my monthly discount I've gotten for literally 7 years..
I miss Virgin. I had such an easier time with customer service, seriously. I never got the run around with them. With Boost, already several times I've gotten nowhere with them over phone or chat.
Sorry to hear about this experience, eboykin1271. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, please click on any of the social care agent's user names and select the option, send this user a private message.