cancel order

Groupie

cancel order

Hi, please can you help me? I made fail order and I need cancel this order. I called you today and cancel the order but you send me mail about shipping comfirmation. What I can do now? Can you check my order? Thank you

3 REPLIES 3
Agent

Re: cancel order

Hello, Veronika. Order cancellation is unfortunately not guaranteed. If the device shipped before an order cancellation could be completed, you will either need to Refuse Shipment or if the device is delivered, you will need to Return handset.

 

If you have any other question or concern, feel free to reply.

Groupie

Re: cancel order

ok and can you help me with return? I need some return number? 

Agent

Re: cancel order

Please send us a private message with your order key number once your order is delivered so we can assist you with the return.