My son was in ICU at the hospital last week, couldnt call out due to "tower enchancements" and could not reach my husband who was there with him. Since then there have been 4 or 5 days at least that I cannot make or receive calls from my phone randomly. This is RIDICULOUS!!! You gave me credit on my phone bill of 20 whole dollars but I honestly do not care about that!!!! Fix your service or we are leaving. I could care less about tower enhancements. Our phones were working just fine without you "fixing" things. Since you make it hard to talk to a live person Ill post this here. You cant even call customer care when the lines are down. Chatting online with support is just as humorous because all it is are bot replies! 😖
Hey there @Andl2ea We do understand this situation can be frustrating. To research further, can you send us the cross streets and ZIP codes where this occurs?