When the nite work

[Yank0316]

When is going to be back up and are we going to be credited to are accounted cause custom have me ever and or hang the phone up on me

[Joy1713]

Hey there @Yank0316. How can we help you today? Are you having issues with the service?

~JoyP.

[Yank0316]

Yeah no service for the last two days and when I call I lost or they have me do this stuff two phone or they hanged the phone up on me I want to use my phones when is the network is going to be back up and if we are going to have a credit to are accounted for not use the phones

[Joy1713]

To research further, can you send us the cross streets and ZIP codes where this occurs? We need to verify, if this may be an issue in the area.  @Yank0316

~JoyP.

[Yank0316]

Remington Indiana [edited for peivacy]

[Joy1713]

Thanks for the information. We have reviewed the report for your area and we can see that, unfortunately, there is an outage affecting the service. Our technicians are working to fix it as soon as possible. We truly apologize for the inconveniences this might cause you. @Yank0316

~JoyP.

[Yank0316]

It been two days and custom service is not helping at all and am going change for the I don’t use my phones of the network or a credit

[Joy1713]

Unfortunately, there's nothing we can do other than wait for our technicians to resolve the issue. Once, the issue is resolved, you should receive proper credit. @Yank0316

~JoyP.

[Yank0316]

When is going to resolve cause custom service he’d me ever to my phones and when they can tell me the network was down

[Joy1713]

Unfortunately, we do not have an estimated time of resolution for the issue. 

~JoyP.