When switching from Wifi to data, my phone gets 3g in a 4G Lte zone

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Enthusiast

When switching from Wifi to data, my phone gets 3g in a 4G Lte zone

This is an ongoing issue for at least 2 yrs and I have made many calls to tech support. When I switch from using Wifi to data,  I only get 3G. I have to update PRL and Profile to get 4G Lte. I should never have to do this. This happens every day in every area I go. It happens in every state I go. My address makes no difference. My phone has no issues, it has been tested and verified many times. The problem is with your towers.  Is Sprint limiting Boost customers?

My bill is paid, it is always paid at least a week before payment is due.

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Agent

Re: When switching from Wifi to data, my phone gets 3g in a 4G Lte zone

Sorry to hear that you're having issues. Let's take a closer look. Please send us a private message with your current address, phone number and pin.