So sorry to hear that, @Christina1. We definitely want to look into this for you. We'd like to check the network performance and search for outages that may be affecting your service. Can you please send us the cross streets and ZIP code where this occurs?
Hi there Christina1. Thanks so much for this reaching out! Looking forward to figuring this out together. Can you please send me a Private Message with your phone and pin number?
We don't have any reported issues at that location. Please send us a private message with the account phone number and pin code.