Hi there thenderson. Thanks for contacting us. We'll be happy to help.
To unlock a cellphone, it has to be activated at least 12 months. A payment has to be made in the last 90 days. It cannot be reported lost/stolen. It has to be within US territory with coverage so it can receive the signal for Unlocking. If it complies with this requirements, you just have to get in contact with us over the phone or through private text message with the phone number and PIN to confirm and proceed. We'll be more than happy to assist you.
More information here:
Yes, to send a private message you have to click on the profile picture of the user and on the next screen select "send this user a private message".