Throttling and no access

Newbie

Throttling and no access

For the last 2 months, not only am I being throttled every day, there is a chunk of time each day where I don't get access at all. This can't be because of data usage because it happens even at the beginning of the month. The throttling is from about 9:00-19:00. I know that that period of time is high volume. BUT... I get throttled every day, from the beginning of the month. I'm very frustrated. My plan is unlimited. My current month is. 9/6/18-10/7/18. So far I have used 6.7 GB of data.
2 REPLIES 2
Accomplice

Re: Throttling and no access

Ever since we changed plans, our service stinks. I bought a new j7 refine and I can't get more than 2 or 3 bars when my old j3 emerge got full bars. The boost techs all tell me to try the same things but no improvement.
Agent

Re: Throttling and no access

Hello, pwlong19! So sorry to hear about this experience. We want to investigate. Can you private message us your account details, so we can look into it? To send a Private Message, click my username or picture, then click "send this user a private message". Thanks! ~AmyM25

~AmyM25