Thank you

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Enthusiast

Thank you

For the last 2 and 1/2 months I have been calling boost about not having reliable mobile data. There are times that I don't have mobile data at all. I have spent several hours on the phone with various Representatives and have received no resolution whatsoever. The representatives that I speak to want to troublshoot and reset or up grade the Software on my device. when none of those things work, they say I am too far from the tower. On Sat. I spoke to a rep that said the issue was being sent for research and to call Mon. On Mon. I was told to call back today. When the first rep answered I explained that I was calling to check the status of the issue that was being worked on. I told her that I had not really been able to use my data at all today and would like to know if there had been a resolution to the case that was started Sat. She wanted to troubleshoot my device. I told her put me on hold and read the notes she said she had and asked for my address to check the service area. Obviously NOT LISTENING! After asking for a supervisor, she transfers me to another department!! The next rep again wants to troubleshoot my device. Again I tell him I want to check status and he can put me on hold to read the notes from the numerous calls. He proceeded to tell me he couldn't help if I wouldn't let him troubleshoot and do his job!! I asked for a supervisor. He put me on hold and when he came back said he needed to do troubleshooting. I lost it and started yelling to speak to a supervisor right now. Thank you from the bottom of my heart (I suffer with high blood pressure, so this is literal) Senior Specialist Hazel. She informed me about the upgrades going on explained what the issue was and why it was happening. She is the ONLY ONE after months and hours that knew what she was doing and treated me like I had a brain in my head. Hazel, I would recommend a promotion, but then you wouldn't be available to help customers at the end of their endurance like me so you deserve a raise at least!