My zip code is 24593 and normally my speeds aren't bad at all with me getting 25 mps to 30 mps down and 10 mps up. But this past week my speeds have plummeted to a sad 3 mbs down and not even 1 mbs up among with horrendous ping which makes me being able to do my job with my phone impossible.
Note I have done all basic troubleshooting fixes including updated profile and prl, turning my phone off for 5 mins, network reset and ##UPDATE#
That’s no good at all. Sorry you’ve been experiencing this! Could you send us your zip code and any street intersection near you to check the coverage?
Thanks for the information. We've checked the coverage of the area and, fortunately, there are no outages over there. Could you please tell us your device model and manufacturer?
Thanks for letting us know. Can you please go to the Settings > System Updates > Update Profile and PRL? Afterwards, let us know if you see any progress.
Hi there Lm1337. I would like to check your area. Please send us a Private Message by clicking on my user name and at the right side of the pane you will see the option to send a private message. Include your phone, pin number and location.