Oh, I see, @jpocketz. Please send us a private message with your phone number and PIN to better assist you. In order to do so, you just need to click on my name, then select the option that says "Send this user a private message".
Hi there, @rpe! That doesn’t sound good at all. What's the make and model of your phone? Are you getting any specific error message? To research further, can you send us the cross streets and ZIP code where this occurs?
Thanks for that information. Please, follow the next steps:
1. Turn Wi-Fi off and Mobile Data on
- Settings > Wi-Fi > Off
- Settings > Data Usage > Mobile Data > On
2. From the dial pad enter ##72786# (press "ok" when prompted.)
3. The cellphone is going to update the Profile and the PRL and reboot automatically. That should take about 3 minutes.
After that, please go ahead and check your service.
Hi,Dreger. We’re aware of an outage impacting our customers. Please know that our team is investigating this issue and we hope to have it resolved soon. We apologize for any inconvenience.