Please, click on your username, then click on the envelope icon. Under the option Inbox, you'll see the reply to your private message.
We understand. In this case, please send me a private message with your phone number and PIN so we can take a closer look. Just click on my picture and, in the next screen, click "send this user a private message".
Hey there, ducatichic! We understand your concerns and we are willing to assist you. Due to the need to access your account, we really need to continue the conversation privately. We’d appreciate it if you can send us the required info through a private message as soon as possible. Thanks for your cooperation.