Slowed data speed for the last two months

Accomplice

Re: Slowed data speed for the last two months

Data still slow...

 

Agent

Re: Slowed data speed for the last two months

Hey, nunojedi! I'm sorry that you continue to have issues with the data connection. I’d like to look into this for you. Can you shoot us a private message with your phone number and PIN to verify your account? Thanks!

Accomplice

Re: Slowed data speed for the last two months

How do I unlock my device so that I can take it to another provider?

 

It is an hTc  one A9.

 

I tried the "Unlock UICC"  but it did not allow me to.

Agent

Re: Slowed data speed for the last two months

Hello, @nunojedi. Thank you for stopping by. In order for us to be able to unlock the phone, it must have been active on a Boost Mobile for at least 12 months. For more information, please access the following link: https://www5.boostmobile.com/?INTNAV=BotNav:Legal:CTIARegulatory#!/about/legal/ctia-regulatory/ . -Kira_M. 

Accomplice

Re: Slowed data speed for the last two months

Thank you.  I will call in.