Slow data

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Groupie

Re: Slow data

 w 16th st 32771

Agent

Re: Slow data

Hey there, TayLee6! We’d be happy to help, but we could use more info. 

Re: Slow data

I have no good connection in my home or in other places I notice when I’m in a car driving when I get to certain area I have good connection but honestly I’m getting frustrated and need better connection or I’m switching back to where I came from metro pcs connection is wonderful no problems at all boost use to be wonderful!!

Re: Slow data

I have been in Puerto Rico for the past 5 months and the internet speed is horrible. I am suppose to have unlimited fast speed. On my phone the bars show 5 and LTE . Thinking of leaving this company. I have a family plan, 3 phones. Outrages.
Enthusiast

Re: Slow data


My phone is supposed to be 4g and paying 60 a month and its running slow
Agent

Re: Slow data

Sorry to hear that, @Sierrashufelt! To research further, can you send us the cross streets and ZIP codes where this occurs?

Enthusiast

Re: Slow data

Leland Ave and Crittenden 43609
Boyfriends phone works fine I'm on same plan
Agent

Re: Slow data

Thanks for the information @Sierrashufelt. What type of phone do you have? Is it showing LTE or 3G at the top? When did the issue start?

Enthusiast

Re: Slow data

Galaxy s6 and LTE and yesterday
Agent

Re: Slow data

Please follow these steps to update your data profile: @Sierrashufelt

  • Tap the Settings icon.
  • Scroll to and tap System Update.
  • Tap Update Profile.
  • Once the profile update is complete, tap OK.
  • Power cycle your phone

Let us know if you're still experiencing issues.