Really sorry to hear that, Lilricki. We definitely want to look into this for you. To research further, can you send us the cross streets and ZIP codes where this occurs? Are you getting any specific error when trying to use the service?
Thanks. We've checked the coverage of these areas and, fortunately, there are no outages over there and the coverage is good. Can you please let us know the make and model of your cellphone? How many signal bars does the phone have at the moment?
Thank you. We'd like to perform some troubleshooting to see if the problem gets resolved. Please, follow these steps to program the phone, then test the service and let us know the outcome:
1. Tap Phone icon.
2. Tap Key Pad if necessary
3. Enter ##873283# and Call
4. Starting Service Update, tap OK.
5. Service Update Complete, tap OK.