after resetting data parameters, and updating prl and profile, and changing my profile info to my new location my data speeds are very slow now, it takes 20 minutes to a half hour to update a 10mb file from google play store. i seriously dont know what the problem is.
Hello, @hendersontillma. Thank you for stopping by. We're sorry to know you're having issues with the service. Please send us a private message to further assist you. We'll be waiting for your response. Remember, we're here to help. -Kira_M.
Hello, @Mscamy2. We're sorry for the inconvenience. Please send us a private message to further assist you. We'll be waiting for your response. Remember, we're here to help. -Kira_M.
Hello Mscamy2. Let us help out. Please send us a Private Message by clicking on my user name and at the right side of the pane you will see the option to send a private message. Include your phone and pin number.
So sorry to hear about this experience, tcheryl18. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private messages.