Hey there, @Donna_32007! We're deeply sorry to hear that. Could you please provide us with your nearest cross street address and zip code? We'd like to check if there are any outages affecting your service.
Hello Donna_32007. Thanks for the info. We apologize about not responding last night. Your message came in after closing time. We checked your area, and fortunately there are no outages, and the coverage is good. How many signal bars does your phone usually get? Can you let us know your number and PIN in a private message, so we can check your account too. To send a Private Message, click my username or picture, then click "send this user a private message". Thanks! ~AmyM25