I've been having this issue for a while now, but whenever I'm on LTE (sometimes 3G) I barely get service. My phone displays that I have a good signal yet I cannot load a simple web page. This goes for apps too - I cannot load things like Reddit/Twitter, etc, or use tools like Google Maps or Spotify. I have reset my phone multiple times and have reset network settings. Is there something else I need to do? I've attached a screenshot of what the problem looks like. Eventually the connection times out and does not load.
That doesn’t sound good at all. So sorry about this, @ewalters47. To research further, can you send us the cross streets and ZIP code where this occurs? Could you please tell us your device model and manufacturer?
Sorry for the late reply,
This problem mainly occurs around the zip codes 49546 and 49426. The phone I am using is a Motorola Moto G6 Play
Hello,@ewalters47. Thank you for stopping by. Could you please send us a private message to better assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M.
Hey there, @Eaphillips003! We're deeply sorry to hear that. Could you please provide us with your nearest cross street address and zip code? We'd like to see if there are any outages affecting your service.