Service gone bad after DishNetwork purchase

Groupie

Service gone bad after DishNetwork purchase

I was going to ask if anyone elses service went bad after Dish bought Boost. But I can see from the posts that lots of peoples service has gone to crap! 

 

Whats up Boost??

 

Your support team just follows a script of how to's. Blames my phone, even thought Ive changed phones and platforms. 

10 REPLIES 10
Promoter

My service now spikes from unusable to just fine. I can't use my hotspot and can barely browse on my phone. It's exhausting.

You are totally right about the Support team blaming your phone, it's the only option they have when the basic troubleshooting doesn't work (which it never does). My entire household is on different plans and different phones but we all have the same issue yet our phones are to blame. Makes no sense.
Accomplice

Where are you guys located, and are you guys still on the Sprint network? I'm in NYC and I've had zero issues, even after the whole thing with Dish.
Accomplice

Omg. Since July 2nd I've had to call Boost 4 times because of terrible internet connectivity. Now today I read that Dish took over on July 1st! Coincidence???  Internet will be fine then goes to very slow, then back to fine again in about a 2 hour period. My husband has Boost also and it will be the same thing on his phone so it's not my device. I was with Virgin Mobile for 16 years before the transition to boost and all was going fine until beginning of July.

Agent

Sorry to hear that, Maryrk. Please send us a private message with the account phone number and pin code.

Accomplice

No. I've done it all with customer service since the beginning of the month. Refresh prl, change various settings, refresh settings, take out Sim card (twice), many restarts, ##72786# a number of times, twice talked to secondary level of tech help. Nothing helps. Sometimes we've, (my husband's phone too), got data sometimes we don't.  I don't know if boost moved us from Sprint towers to t Mobile towers. 

I wish I had not bought a new Galaxy s10e in March. I'd like to get it unlocked in case I have to go to another service. But they told me today they can't make an exception to the 12 month rule. Of course when I bought the new phone the service was great. 

Agent

We'd like to take a look at this, but we can't discuss personal information in public. Whenever possible, please send us a private message to better assist you.

Groupie

I have a terrible connection as well. I can't watch Netflix anymore so my membership is worthless. I couldn't even pay my rent on the first because I had no internet connection to do so online. I had to use someone else's internet.  I'm canceling and have been with boost for years.  When you've been a loyal customer things should get better not worse.  Atleast stay the same. They have ruined a great service by taking the quality service connection away...and shame on them when we're dealing with a global pandemic. Shame on Boost mobile for taking our life line to the outside world away and our ability to connect to others while dealing with this emergency!!!

Accomplice

My service is BETTER now under Dish than it was under the old Boost/Sprint partnership. All my interactions with customer support have been great too. I'm a happy customer.
Accomplice

We were experiencing terrible data connectivity from July 1st. My husband bought a new phone which came with the sim card for the expanded network i.e. t Mobile network.  His new phone did not have the issues with slow data so I went to a boost store and bought a new sim card. Now I'm not having the slow data issues anymore so that's good. But why did all my phones work fine on the Sprint network for 17 years, first with Virgin then with Boost? Then as soon as Dish takes over, the Sprint network doesn't seem to work! Is Dish trying to push everyone to the TMobile network?