Thanks for the information. We've checked the area and our technicians are aware of an outage near Monte Vista Ave that is, unfortunately, impacting our customers. Please know that our team is investigating this issue and we hope to have it resolved soon.
We apologize for any inconvenience.
Outages don't always affect all phones in the same way. This outages shows up when we look up the address you provided, meaning that the service in the area is being impacted by it.
We can clearly see how this is inconvenient for you. Please, accept our apologies.