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Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

Security Problems - BOOST refuses to fix

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Groupie

Security Problems - BOOST refuses to fix

Over the last couple of days, I have received multiple txt msgs from Boost with my PIN#.  I did not request these.  Each time this happens, I attempt to log into my account online.  I get the message "Your account has been locked because of too many login attempts. Please try again in 24 hours."  I was not the one that locked my account.  I have emailed Boost 2x and called their customer support # (what a joke).  They claim they cannot trace the IP address of whoever is locking my account online, nor can they identify the phone # the person is calling from that keeps requesting my PIN.  Sounds like BS to me.  Pretty pathetic, if you ask me.

5 REPLIES 5
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Re: Security Problems - BOOST refuses to fix

Thanks for the detailed feedback! We’ll be sure to pass it on. We appreciate the honesty.

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Accomplice

Re: Security Problems - BOOST refuses to fix

(Exact!!!) Situation here!!!.. it is contemptible. In the past they had 24-hour technical department available. I need to swap a device and its contemptible again I'm disgusted. It is Despicable and beneath contempt in fact
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Accomplice

Re: Security Problems - BOOST refuses to fix

Unless we are being wired or monitored by the police or FBI it is bull**bleep** it's their freaking mistake we are unable to access our account perhaps it's a coincidence I think not
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Agent

Re: Security Problems - BOOST refuses to fix

Hello, Tamike000. So sorry to hear about this experience. We want to help! Please send us a private message with your phone number and pin code to review this.

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Groupie

Re: Security Problems - BOOST refuses to fix

FYI - the emailed response I got from Boost told me to (1) change my phone # and (2) don't give it out.  The reason to have a phone # is to give it out so people can call/txt me.  Gimme a break.