Samsung galaxy J3 (2016) not downloading mms messages

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Samsung galaxy J3 (2016) not downloading mms messages

I have a samsung galaxy j3 (2016) that will not download about half of the mms messages i get. Wifi is turned off. Mobile data is enabled. I have restarted the phone many times. I have called customer service. but they couldn't help. Someone please help.

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Hello, @tmtrocki. Sorry to hear that. Can you please send us a private message so we can better assist you?