Same network, 10x slower?

Accomplice

Same network, 10x slower?

So, just out of curiosity I went and got a hotspot from Sprint today. My phone is currently running on boost's LTE network and I have not hit any sort of data caps. Running on the hotspot (on the same LTE network) my data transfer speeds are about ten times faster. Can you please explain to me why I do not receive the service I pay for through boost, when it is obvious available on the network.
3 REPLIES 3
Agent

Re: Same network, 10x slower?

Hi, Icaughey. We’d be happy to help, but we could use more info. Please provide us more details about the service issue that you are experiencing. 

Groupie

Re: Same network, 10x slower?

I had the 35 plan and changed to the 60 plan and I see no difference except for the extra money I'm paying. It's supposed to be unlimited data, but it is not!
Agent

Re: Same network, 10x slower?

Hi, Denise1960. Customers who use more than 35GB of data during a billing cycle will be de-prioritized during times & places where the Sprint network is constrained. See sprint.com/networkmanagement for details.