Hey there, @Underwhere! Thanks for contacting us. We'd like to take a deeper look at this situation. Could you please provide us with your nearest cross street address and zip code? That way we can confirm the coverage in that area.
Thanks for the information, @Underwhere! According to our system, there's good coverage with no outages. Please try this procedure to update your network settings:
Settings > System Update > Update profile & PRL.
Let us know if you see any improvement after completing these steps.
Understood, @Underwhere If that's the case, please try the following:
Note: Before doing the following, please make sure that the WIFI feature is set to OFF and the mobile data ON, this is extremely important during this process.
1.From the home screen, tap the Phone icon.
4.Your phone will restart.
5.After it restarts, your phone automatically starts Hands Free Activation.
6.After Hands Free Activation completes, your phone is ready to be used.
We're glad to hear that, @Underwhere! If the phone is back on LTE, do not try the steps previously provided. Only do it if the problem persists.