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Poor reception data & all

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Accomplice

Poor reception data & all

I STARTED WITH Boost 2 months ago and with unlimited everything but the signal is so bad as to be useless. I've been to 3 stores and nothing helped. So now I have a very nice lg g6 paid for but unusable phone. Boost won't unlock my phone so I can't go anywhere else with it either.
1 ACCEPTED SOLUTION

Accepted Solutions
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Agent

Re: Poor reception data & all

You can send a "PM" or private message a couple of different ways. If you click on the name of the person, you'll be taken to their profile.  On the right side of the screen, you should see "send this user a Private Message". Click it and you'll be taken to the PM window with their name already in the To: field. Type up what you want to say, hit send message and you're good. You can also go to your own profile by clicking on your name from the forums and then clicking the PM icon. From the PM window select "New Message" and type the user name of the   Community member in the "To" field and off you go.

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15 REPLIES 15
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Agent

Re: Poor reception data & all

Hello, @Sezzhu. Thank you for stopping by. We're sorry to know you're having issues with the service.  Could you please send us a private message to further assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M. 

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Accomplice

Re: Poor reception data & all

IS THIS the private message? I'm not sure how to use it
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Agent

Re: Poor reception data & all

Hey there, you can click on the username so you can see the options to send a private message.

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Accomplice

Re: Poor reception data & all

Thank you for the response. I've done that and no option to send a pm comes up.
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Agent

Re: Poor reception data & all

Please try again, you will see the option on the right side of the screen.

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Accomplice

Re: Poor reception data & all

I Could email you a screen shot of what I'm NOT getting if that would help
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Agent

Re: Poor reception data & all

You can can send us a screenshot if possible. Or you can tell us what do you see on the right side when you click on my username link.

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Accomplice

Re: Poor reception data & all

I GET a light bulb on the left and right with your awards icon in the middle.
Highlighted
Agent

Re: Poor reception data & all

You can send a "PM" or private message a couple of different ways. If you click on the name of the person, you'll be taken to their profile.  On the right side of the screen, you should see "send this user a Private Message". Click it and you'll be taken to the PM window with their name already in the To: field. Type up what you want to say, hit send message and you're good. You can also go to your own profile by clicking on your name from the forums and then clicking the PM icon. From the PM window select "New Message" and type the user name of the   Community member in the "To" field and off you go.

View solution in original post