Boost Community is undergoing maintenance and is read-only. For assistance, please visit boostmobile.com/contact-us. To manage your account, go to your My Boost app.
Boost Community is undergoing maintenance and is read-only. For assistance, please visit boostmobile.com/contact-us. To manage your account, go to your My Boost app.
Boost Community is undergoing maintenance and is read-only. For assistance, please visit boostmobile.com/contact-us. To manage your account, go to your My Boost app.

Ordered a new phone and have yet to receive a confirmation on my order.

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Groupie

Ordered a new phone and have yet to receive a confirmation on my order.

Hi, I ordered a new phone through the BoostUp! program this past weekend and have yet to receive confirmation that it has been shipped.. I tried calling customer service, but I'm unable to actually talk to a person. 

I paid for the next business day shipping option and haven't even received an order number on my purchase.

 

Is there any way to get in contact with Boost to get this figured out?

 

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Agent

Thanks for the information. The order number is: ek-bepp-*****. 

 

The tracking number for FedEx is *****. 

 

We remain at your service. 

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23 REPLIES 23
Agent

Hi there, Mikavoo. Thanks for contacting us. 

 

Please, send us a private message with the phone number and PIN to check the account. 

Groupie

Sent the info in a PM. No new info yet.

Agent

Thanks for the information. The order number is: ek-bepp-*****. 

 

The tracking number for FedEx is *****. 

 

We remain at your service. 

View solution in original post

Newbie

 

Please accept our heartfelt apology, Diamondp! When did you placed your order?

Enthusiast

I'm also having the same problem
Agent

Hello, nickens1995! Thank you for contacting us. We apologize for any inconvenience. Just to confirm, did you check your Spam/Junk folder? Most of the times, our e-mails go to that folder.

Enthusiast

Yes I checked it double
Agent

Please send us a private message with your phone number and PIN so we can take a closer look.