Ordered a new phone and have yet to receive a confirmation on my order.

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Groupie

Ordered a new phone and have yet to receive a confirmation on my order.

Hi, I ordered a new phone through the BoostUp! program this past weekend and have yet to receive confirmation that it has been shipped.. I tried calling customer service, but I'm unable to actually talk to a person. 

I paid for the next business day shipping option and haven't even received an order number on my purchase.

 

Is there any way to get in contact with Boost to get this figured out?

 

Thanks.

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Agent

Re: Ordered a new phone and have yet to receive a confirmation on my order.

Thanks for the information. The order number is: ek-bepp-*****. 

 

The tracking number for FedEx is *****. 

 

We remain at your service. 

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11 REPLIES 11
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Agent

Re: Ordered a new phone and have yet to receive a confirmation on my order.

Hi there, Mikavoo. Thanks for contacting us. 

 

Please, send us a private message with the phone number and PIN to check the account. 

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Groupie

Re: Ordered a new phone and have yet to receive a confirmation on my order.

Sent the info in a PM. No new info yet.

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Agent

Re: Ordered a new phone and have yet to receive a confirmation on my order.

Thanks for the information. The order number is: ek-bepp-*****. 

 

The tracking number for FedEx is *****. 

 

We remain at your service. 

View solution in original post

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Newbie

Re: Ordered a new phone and have yet to receive a confirmation on my order.

 
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Re: Ordered a new phone and have yet to receive a confirmation on my order.

Please accept our heartfelt apology, Diamondp! When did you placed your order?

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Enthusiast

Re: Ordered a new phone and have yet to receive a confirmation on my order.

I'm also having the same problem
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Agent

Re: Ordered a new phone and have yet to receive a confirmation on my order.

Hello, nickens1995! Thank you for contacting us. We apologize for any inconvenience. Just to confirm, did you check your Spam/Junk folder? Most of the times, our e-mails go to that folder.

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Enthusiast

Re: Ordered a new phone and have yet to receive a confirmation on my order.

Yes I checked it double
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Agent

Re: Ordered a new phone and have yet to receive a confirmation on my order.

Please send us a private message with your phone number and PIN so we can take a closer look.