Hello Rowzee. Sorry to hear about this situation. We'll do all we can to make ensure that you receive the good quality service that you deserve. Please try dialing the code *720. You should hear three beeps, then the call will end itself. Let us know if the issue persists after that.
Let's take a closer look. Please send us a private message so we may work directly with you.
You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.