LOL Same issue here in Los Angeles... don't even bother sending them a private message, the representatives can't fix this. It is their whole network. They suck now. Too bad because I've had them for years and this slowed down data thing is forcing me to switch.
Hey there @Brittanytrip! Really sorry to hear about this situation in your area. It is recommended to get as much info as possible regarding an issue so we an escalate it to our technicians for a possible solution. So, we'd appreciate it if you could send us the cross streets and ZIP code where you are experiencing this. Thanks.
I understand your concern. I'm sorry you're experiencing issues with your signal strength. Based on my troubleshooting, I've determined there isn't a problem with your device. We've also verified that the network is working correctly in your area. You're currently experiencing these issues because of decreased signal strength in the area. Signal strength can vary as you get farther from the tower. I can understand how frustrating this experience must be. I've reported your issue to our network teams so they'll be aware of your specific location. Sprint is continually working to expand our cell sites and their ability to support more areas. Throughout the next year, we'll be making major updates to your area to improve your customer experience. We value you as a Sprint customer and appreciate your patience.