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Hello Oside. We've found no issues in that area. We'd like to take a closer look. Please send us a private message so we may work directly with you.
You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.
We understand your frustration, @Dragonlover27, & we apologize for the inconvenience! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.
My husband has had the same problem. I've sent a message to Boost support from his account 2 days ago. I've been a boost member for ages, and have signal. He has not had a signal since the transfer. We've paid for the month, and I've attempted to trouble shoot the phone. The only thing I can think of is that it is his old LG he had with Virgin, and it may not be Boost friendly. He would like to keep his phone since it works perfectly, other than not having service ANYWHERE, so if there is a solution that doesn't require us buying a new phone, that would be great.
Hey there, MouseBrat! We apologize for the inconvenience at this time. Please send me a private message with your husband's phone number, PIN number, IMEI and SIM card number.
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".