No service

[Dmobley127]

I got the iPhone 6s for my son who’s 10 so I can be able to see his location at all times as well as contact him when needed. However this service is always going out and he’s getting texts hours late, phone going straight to voicemail when I’m trying to call, and I can’t trace his location because it’s saying “location can’t be found”. I’m so over it, I’m really contemplating on just switching carriers. I switched to the $3/day plan because of this issue! It’s no sense in paying a monthly bill for a device you can’t have full functions of ! It’s ridiculous

[jeffc]

Hello there, @Dmobley127! Really sorry to hear about that. These issues could be due to many factors. So we can look into it, please provide us the location where your son has been experiencing this, including the zip code, via a private message.

 
You can click on my username to see the option to send a private message.