I have been talking to them for weeks and they finally told me this and are ignoring my PM's...
""Your signal, and your specific network coverage will depend on the radio transmissions your Device can pick up and Services you’ve chosen. Coverage isn’t available everywhere, is not guaranteed, and is subject to change without notice. Service speeds are not guaranteed, and depend on the Service purchased as well as other factors, such as your Device, your location, structures, buildings, weather, geography, topography, server speeds of the websites you access, network problems, network or internet congestion, software, signal strength, actions of third parties, etc."
