No service or low signal

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Accomplice

No service or low signal

All boost mobile phones in my house are displaying little to no signal. Problem has persisted since last Saturday.
16 REPLIES 16
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Agent

Sorry to hear that, carrdanj. To research further, can you send us the cross streets and ZIP code where this occurs? 

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Accomplice

Mill Street 48001
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Accomplice

Sometimes we get 3 bars or so, but problem seems to occur more often than not.
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Accomplice

Sorry. Mill Street and St Clair River Dr 48001
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Accomplice

Mill Street and St Clair River Dr 48001
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Thanks so much, carrdanj! We appreciate it. Can you please provide me the phone number and PIN of all the affected lines?

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Thanks, carrdanj! Please perform these basic troubleshooting steps:
1. Enter ##72786#. on keypad then press OK.
2. When SCRTN is change to factory default value for DSA message appears, select Yes.
3. The device power cycles.
4. Allow the hands free activation to begin automatically.
◦Note: If you accidentally hit Cancel, or Hands Free Activation does not automatically start, please power cycle the device.
5. After PRL is updated, select OK.
6. Select OK if there is a profile or firmware update.
7. The device will power cycle again.
8. When it powers on, the data services would have been reset.

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Accomplice

The troubleshooting steps did not work. Problem still persists.
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Understood. Can you please restart your device?