No service going on 2 months now

Highlighted
Accomplice

No service going on 2 months now

Still have no service since the beginning of September. It's almost November!!! And to top it off when I contact CS they act like the credit given was doing me a favor ....Ummm,no! Your just moving my last payment around so a credit is not what it is. I can't get my phone unlocked because I haven't had it a year. Just going to change service providers finally because getting a straight answer is never going to happen with this company.

18 REPLIES 18
Highlighted
Accomplice

unfortanely that does not work. everytime i try it will not configure and says to contact customer service.

Highlighted
Agent

We understand. In that case, please send us a Private Message with your phone number, PIN and SIM card number. 

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.

Highlighted
Accomplice

Still have no service since Sept
Highlighted
Agent

Hi there cshort76.  Unfortunately, the outage is still ongoing and affecting 4G/LTE mostly. What we can try is switch you to 3G Mode. Please do the following: Tap the Settings icon. Tap More. Tap Cellular networks. Tap Preferred network type. and select CDMA only. Please let me know if that worked out. 

Highlighted
Accomplice

But I was told weeks ago that service had been restored to my area.
Highlighted
Agent

Yes, but the tower presented another issue starting on the 14 of this month. We are really sorry this is still affecting your service. On the other hand, did you try to change the network mode on your device? 

Highlighted
Accomplice

Yes, I did. I am starting to get text messages that were sent to me over 2 weeks ago but still unable to send text or make and receive calls.

Highlighted
Accomplice

Yes, I did. I am starting to get text messages that were sent to me over 2 weeks ago but still unable to send text or make and receive calls.

Agent

We understand. Our network team will complete the task in a timely manner. Please allow our team to expedite the process for you. We appreciate your patience throughout the affair and we sincerely apologize for the inconveniences.