Hello there, @Keign4202! This is certainly not what we are pleased to hear from our customers. Really sorry to hear about such experience. So we can better assist you, please provide us your address, including the zip code, through a private message. Thank you.
We've received your private message, @Keign4202. We did check the area and we can see that there's a weak coverage in that location. That may be the reason why you are experiencing issues. We will continue the assistance through the private message.