Hey there @wowapril We apologize for the inconvenience. Would you please send us a private message, so we can further assist you?
Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.
Hi there! Thanks for reaching out. We'd be happy to help you. What is the phone model? Are you using the SIM card from the old phone?