Sorry to hear that, Spongerena. We can only apply an account credit if there is an open outage, and we have a ticket number.
There are gaps in coverage within our coverage areas that, along with other factors both within and beyond our control (network problems, software, signal strength, your wireless device, structures, buildings, weather, geography, topography, etc.), will result in dropped and blocked connections, slower data speeds, or otherwise impact the quality of services. Sprint regularly measures the performance, coverage and speed of its 3G and 4G data networks in an effort to ensure our coverage and performance. If you require any further information, let us know.