No phone service

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Accomplice

No phone service

Is there an outage of service in the mid-southern part of Texas? Been like this all morning. Any estimated time of service if so? Thank you
11 REPLIES 11
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Agent

Hey there @Sivid We apologize for the inconvenience. To research further, can you send us the cross streets and ZIP codes where this occurs?

 

~JoyP.

~ Joy P.
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Accomplice

Zip is 78003, Hwy 16 and US 689. Thank you
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Agent

Thanks for the  information. Fortunately, there  are no outages reported in  that area. What cell phone do  you have? 

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Accomplice

I have an iPhone 5s and my wife has iPhone 6+, two different accounts and plans with boost.
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Agent

Please, follow these steps to program the phone: 

0. Turn the phone off and back on 
1. Tap Phone icon. 
2. Tap Key Pad if necessary 
3. Enter ##873283# and Call 
4. Press OK when instructed. 

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Accomplice

Will give it a try, thanks.
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Agent

You're welcome. We remain at your service. 

Accomplice

Service was updated and still no phone service. I had a software update needed, so I performed that then did service update again and still no phone service. Any ideas?
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Agent

Please, send us  the phone number and PIN to  check the account.