We definitely want to look into this for you, @vstewart2008. What's the make and model of your phone? Are you receiving an error message when trying to use the service?
Understood, vstewart2008. Please perform the following steps, with Wi-Fi off and mobile data on: From the home screen, select the phone icon>Enter ##72786#>select Yes>The device power cycles>select OK>Select OK if there is a profile or firmware update.