Hey there @Gerardj90 We sincerely apologize for the difficulties you're experiencing. We do not see previous conversations in our community. We'll need to review the account. Would you please send us a private message with your phone number and PIN?
Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.