Hello... Hope you can help. My daughter got a used iPhone 7 running IOS 12+ (latest version) approx 1 mo ago from Boost. As of 7 or 8pm today her phone began displaying "Searching" &/or "No Service" where the network info should be. No outages that I know of in our area (zip 846663), as my Boost service works fine & her BF's Sprint service is working as well. Have tried both soft & hard reset, resetting the network settings via the General Settings menu, but the Cellular page appears blank or says "update needed". I've attempted both the radio reset & service update thru the ##___# options, but nothing happens when I hit call. Apple support suggested to go to Carrier on About page & press to update, which says "Boost 35" (& "Not available" next to Network) which also does nothing. I will be calling support ASAP but since they are closed I was hoping there may be another easy fix I may have missed that someone can suggest?
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Hey there! So sorry for the inconvenience. Is the iPhone model A1660? Also, verify if the SIM card number (ICCD) is showing under settings.
@LayniC: We understand. Please turn the phone off, remove the SIM card and, with a piece of soft fabric, wipe the metal part lightly, re-insert and power back on. Please keep us updated with the results.