No Service/Update Required (iPhone 7)

[LayniC]

Hello... Hope you can help. My daughter got a used iPhone 7 running IOS 12+ (latest version) approx 1 mo ago from Boost. As of 7 or 8pm today her phone began displaying "Searching" &/or "No Service" where the network info should be. No outages that I know of in our area (zip 846663), as my Boost service works fine & her BF's Sprint service is working as well. Have tried both soft & hard reset, resetting the network settings via the General Settings menu, but the Cellular page appears blank or says "update needed". I've attempted both the radio reset & service update thru the ##___# options, but nothing happens when I hit call. Apple support suggested to go to Carrier on About  page & press to update, which says "Boost 35" (& "Not available" next to Network) which also does nothing. I will be calling support ASAP but since they are closed I was hoping there may be another easy fix I may have missed that someone can suggest?

[JamieB]

Hey there! So sorry for the inconvenience. Is the iPhone model A1660? Also, verify if the SIM card number (ICCD) is showing under settings. 

[LayniC]

The model says MNC02LL/A and I see the IMEI and MEID listed but no ICCD.

[Boost_MasielQ]

Can you please verify if the SIM card is inside the device?

[LayniC]

Yes, under the regulatory info it says the model is A1660.

[Boost_MasielQ]

Understood Can you please verify if the SIM card is inside?

[LayniC]

Yes.

[LayniC]

Yes, the SIM is in the phone...

[Nosh_CxUx]

@LayniC: We understand. Please turn the phone off, remove the SIM card and, with a piece of soft fabric, wipe the metal part lightly, re-insert and power back on. Please keep us updated with the results.

[LayniC · Accepted solution]

That did not help. Boost also updated and checked all carrier settings from their end. Apparently many of the iPhone 7s have a problem with what Apple called the "logic port", I don't know if that is the SIM reader or what exactly, but it is a manufacturers defect. Luckily her phone is still under the 90 day warranty & I am taking it to the nearest Apple Store & receiving a loaner phone while they repair hers. So for other iPhone 7 owners I'd suggest finding out if your device is possibly one of the defective phones before there is an issue if you are still covered under warranty.