No Service On Only 1/3 Phones

Accomplice

No Service On Only 1/3 Phones

My sons phone is suddenly showing no service. He is on the same plan as myself and his grandma; neither of us are having problems. I have tried to reset Network Settings, removed and replaced the SIM card, and have done all updates available. Nothing has worked.
6 REPLIES 6
Agent

Re: No Service On Only 1/3 Phones

Hey there, cgoldmann! Let's do some investigating. To research further, can you send us the cross streets and ZIP code where this occurs? 

Accomplice

Re: No Service On Only 1/3 Phones

Sure, Morgan Avenue and South 43rd Street, Milwaukee 53220. Again though, the other two phones on the plan in the same house are working fine.
Agent

Re: No Service On Only 1/3 Phones

Thanks, cgoldmann. We don't have any reported issues at that location. Please send us a private message with the account phone number and pin code.

Agent

Re: No Service On Only 1/3 Phones

Is his phone connected to a Wi-Fi network?

Accomplice

Re: No Service On Only 1/3 Phones

It is currently, yes
Accomplice

Re: No Service On Only 1/3 Phones

Me too