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Hi. Thanks for bringing this to our attention. We’re sorry about the situation you are experiencing. We want to investigate. Please send us a private message, so we can check this out for you. Thanks. ~AmyM25
Just an FYI...when you go to switch carriers, it took Boost 3 days to unlock my device so I could switch to T-Mobile. Boost drags their feet to do anything productive. Just be aware that it may take days before you can switch carriers. And then some phones you have to go into the settings to open up the phone to see other networks. I have a Samsung S8, Boost told me they had completed the unlock yet the device kept saying "Contact Sprint to unlock your device" when I put the new T-Mobile SIM card into my phone. Boost couldn't figure out why I was still getting the message. Somehow I was able to select the right setting to open the phone up to see other networks. Very frustrating that Boost couldn't provide more assistance and guidance. I doubt this company will stay in business much longer.