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Thank you, vstewart2008!
That's been the clearest information I've heard about their so called "cell tower upgrade." I'm so sick of hearing, give us 24-72 hours to resolve the issues, when 72 hours has come and gone 72 hours ago!
I agree, Boost should have been upfront and honest about this issue and time line for resolution. I myself have been a customer for over 10 years and feel like I've been treated unfairly. I will definitely be looking into getting Verizon or AT&T at this point.
I've had issues since midweek last and I've been a Virgin Mobile and now Boostmobile customer for over 7+ years and never had a problem till last week after the remnants of hurricane isaias came through the DC/Baltimore area. Sent PM as suggested and all the replies possible fixes were appreciated but no joy no matter what we tried. The only place my service did not function properly was when I was inside my own house!!! It would roam and no chance to pick up LTE and 3G/1x was extraordinarily slow. But if I was away from home I was able to pick up LTE and cell service.
Stumbled onto your post here, and like magic, service is back to normal as of last night, the 12th 9:00PM EST. I have my fingers crossed... Thanks, for the info, it was settling and logical...
I still don't have service. I'm switching over to Tmobile after work tonight. It has now been a week since I lost cell service, and Boost Facebook and support all claim the same issues - "We are upgrading a tower in your area." or "We have a tower down in your area." No one is providing actual answers or timeline for restoration. I'm tired of getting the run around from Boost. They've lost my long time business relationship because they couldn't notify its customers of their plan and options for resolution. Very inconsiderate and completely lacking customer service. I'm going to be sure to write horrible reviews on the lack of respect for its customers. I hope Tmobile can provider better service.