So sorry to hear about this experience, Dougyfresh98. We want to help! Can you please let us know when this started to happen? Can you please provide us the cross street address and ZIP Code? Can you please let us know the make and model of your phone?
Allow us to take a closer look. Please send us a private message so we may work directly with you.
You can send a private message by clicking on my name, then selecting the message option from the profile page.
I am in the exact same area of West Market Street of Greensboro Nc zip code 27abc and been having the same problem since June 5th. It has to be a cell tower in the area. I am so glad I found out that is not only me who is having this problem in the same exact area. They won’t listen to me when I say it is a problem in this area with getting LTE.
Have you tried any troubleshooting for this? Sometimes the device may lose synchronization with our network servers. In such cases, a network refresh may definitely do the trick.
Sorry to hear about this experience, DoughBoy1993. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, please click on any of the social care agent's user names and select the option, send this user a private message.