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No 4G LTE only 3G???

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Groupie

No 4G LTE only 3G???

I got Boost’s 4G LTE unlimited plan ($50) last month with my iPhone 7+ and I only have had 3G for about two days. I’m starting to get pissed off what is going on?
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17 REPLIES 17
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Agent

Re: No 4G LTE only 3G???

Hey there! So sorry for the inconvenience. Allow us to check what's going on. Does this happen at specific locations or everywhere? Have you checked Settings to see if LTE is turned off? 

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Groupie

Re: No 4G LTE only 3G???

JamieB,
It happens everywhere (it’s still happening right now), and my LTE is on.
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Agent

Re: No 4G LTE only 3G???

Oh, I see, @blazinbaddie! Please provide us with your nearest cross street address and zip code. We'd like to check if there are any outages. 

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Groupie

Re: No 4G LTE only 3G???

I’ve checked the map too and it says I should have 4G LTE but here. 59th Ave & Lower Buckeye Rd 85043
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Agent

Re: No 4G LTE only 3G???

Thanks. We’re aware of an outage impacting our customers. It is affecting the 4G LTE service. Please know that our team is investigating this issue, and we hope to have it resolved soon. We apologize for any inconvenience.

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Accomplice

Re: No 4G LTE only 3G???

It's everywhere. It's never any outage

But If you have hope.

Try

Updating PRL, Profile, any upgrades.
##72786# on your phone app.

Turn off/on.

Pick CDMA.

Repeat indefinitely and maybe you'll get data
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Groupie

Re: No 4G LTE only 3G???

i have the same problem, can you fix this
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Agent

Re: No 4G LTE only 3G???

Hi there! So sorry for the inconvenience with the data. I'd be happy to help you. Please send me a Private Message with your phone number, PIN and full address. 

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Groupie

Re: No 4G LTE only 3G???

i’m new to this, how do i send a private message?