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New Member- Slow Data

Trinip004
Newbie
‎03-10-2019 06:58 AM
‎03-10-2019 06:58 AM

New Member- Slow Data

Hello, just joined yesterday and gave the 5 GB LTE plan.. my data is sooooooo slow. Anyone else having this issue?? I have an iohone7
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3 REPLIES 3
RossyC
Agent
Agent
‎03-10-2019 08:30 PM
‎03-10-2019 08:30 PM

So sorry to hear that, @Trinip004. We definitely want to take a look at this. To research further, can you send us the cross streets and ZIP codes where this occurs? Are you getting any error message when trying to use the service?

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Trinip004
Newbie
‎03-11-2019 06:44 AM
‎03-11-2019 06:44 AM

Hi, the cross streets are oak & Hudson and the zip code is 07086. I don’t get any error messages, it’s painfully slow.
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EdmundM
Agent
Agent
‎03-11-2019 07:12 AM
‎03-11-2019 07:12 AM

Hi there! We've reviewed the area and found no issues. We'd like to take a closer look. Please send us a private message so we may work directly with you.

You can send a private message by clicking on my name, then selecting the message option from the profile page.

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