Hey there @PreciusJ14 Thanks for reaching out to us. Thank you for bringing this up to our attention. We sincerely apologize for the difficulties you're experiencing. Would you please be so kind to send us a Private Message with your phone number and PIN, so we can further assist you?
To send a Private Message you can go to your profile and click on the icon with an envelope. Then you enter the username of the person you want to send a message to and the subject. Or you can go to the user profile by clicking on the username and click on "Send this user a Private Message".
On Sept 1 i bought this phone from ur "company" website . . . www.boostmobile.com! As of OCTOBER 20 i am Not able to get the following Incoming calls, voice mail, visual voice mail! just to find out "BOOST" put in a 5G Sim Card We Don't Have 5G! We Have 4G! We cant seem to find a 4G Sim card nowhere! As of today still can't get calls, voice mail and visual voice mail! HOW DO I GET A 4g sim CARD????????????????
Sorry to hear that, DALennox. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, please click on any of the social care agent's user names and select the option, send this user a private message.